Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPREP4510 Mapping and Delivery Guide
Manage short-term or holiday letting
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPREP4510 - Manage short-term or holiday letting |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit specifies the skills and knowledge required to manage short-term or holiday letting where a residential tenancy agreement is not required.It includes managing bookings, maintaining premises and processing funds for deposit, accommodation, cancellations and miscellaneous charges, with a focus on providing professional guest service and satisfaction.This unit applies to industry professionals in real estate.State or territory licensing requirements may apply to this unit. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage bookings. |
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Element: Manage guest stay. |
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Element: Market property for short-term letting. |
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Element: Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions. | ||||||||
Element: Prepare marketing and communication materials based on property features and owner instructions. | ||||||||
Element: Confirm property marketing plan with owner, including budget, fees and charges. | ||||||||
Element: Implement property marketing activities. | ||||||||
Element: Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner. |
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Element: Identify and resolve conflict of booking dates or double bookings. | ||||||||
Element: Manage deposits and provide cancellation and refund information. | ||||||||
Element: Provide accurate information to potential guests about property features, facilities and local area. |
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Element: Manage guest payments. | ||||||||
Element: Receive and respond to special requests from guests. | ||||||||
Element: Manage housekeeping services, cleaning and inventory maintenance. | ||||||||
Element: Manage resolution of complaints and guest dissatisfaction. | ||||||||
Element: Follow check out procedures. | ||||||||
Element: Survey guest experience. | ||||||||
Element: Monitor and respond to guest comments and feedback on property. | ||||||||
Element: Manage property condition. |
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Element: Respond to issues with property condition arising from guest stay. | ||||||||
Element: Identify and document repairs required to property. | ||||||||
Element: Communicate repair requirements with owner and obtain instructions. | ||||||||
Element: Organise and manage repairs based on owner instructions, quotes obtained and specified standards. | ||||||||
Element: Provide property reports. |
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Element: Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates. | ||||||||
Element: Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services. |